Who We Are

Off Your Grid Limited is an independent Irish company and the operator of ecoflow.ie.
We are the data controller for all personal data collected through this website.

Company Name: Off Your Grid Ltd
Company Number: 723411
Registered Address: 29 Millford, Athgarvan, County Kildare, Ireland
Email: info@ecoflow.ie
Website: https://www.ecoflow.ie

The registered address is for legal correspondence. Daily operations, customer support and stock handling take place at our Kildare Business Park location.

What Personal Data We Collect

We collect personal data when you:

  • Place an order (name, address, email, phone, order details)

  • Create an account on our website

  • Contact us for customer service or warranty support

  • Sign up for marketing emails (if applicable)

  • Use the website (via cookies and analytics, where consented)

  • Leave comments (WordPress comment fields)

  • Submit a form or enquiry

This information allows us to process orders, support customers, maintain site security and improve our services.

Legal Basis for Processing

We process personal data under the following lawful bases:

  • Contract: fulfilling and managing your orders, returns, refunds and warranties

  • Legitimate interest: improving the website, preventing fraud, securing the site, and responding to enquiries

  • Legal obligation: VAT, accounting, and regulatory requirements

  • Consent: email marketing and non-essential cookies/analytics tools

Comments

If you leave a comment, we collect:

  • data entered in the comment form

  • your IP address

  • your browser user agent string

An anonymised hash of your email address may be sent to the Gravatar service.
Their privacy policy is available at: https://automattic.com/privacy

Media

Avoid uploading images that contain embedded location data (EXIF GPS).
Visitors may be able to extract location information from uploaded files.

Cookies and Analytics

We use essential cookies to operate the website.

With your consent, we may also use analytics or performance cookies to help understand how visitors use the site.
You can manage cookie preferences at any time via our cookie banner (Cookiebot) or your browser settings.

Standard WordPress cookies may be set for login, account activity and comments.

Embedded Content

Some pages may include embedded content (videos, images, articles, etc.).
Embedded content behaves exactly as if you visited the third-party website directly and may collect data in accordance with the third party’s privacy policy.

Who We Share Your Data With

We only share personal data where necessary to provide our services or comply with the law. This includes:

  • Payment providers (Stripe, PayPal, AIB Authipay) for secure order processing

  • Delivery and courier partners to deliver your order

  • Website hosting, firewall and security services (including Wordfence) to maintain site security

  • Email and transactional messaging services (Easy WP SMTP) to send order confirmations and support emails

  • Product manufacturers, where required to verify purchases, promotions or warranty-related matters. Only the minimum data necessary is shared

  • Website analytics tools (Google Analytics via MonsterInsights), which run only with your explicit consent

  • Form and enquiry tools (such as Ninja Forms) when you submit information

  • Marketing or advertising integrations that operate only with consent, such as Facebook for WooCommerce (if enabled)

  • Back-in-stock notification tools, where you subscribe for availability alerts

  • Cookie consent management tools (Usercentrics Cookiebot) to manage cookie preferences

  • Customer review platforms, such as Customer Reviews for WooCommerce (CusRev), when you submit reviews or receive invitations

We do not sell personal data.
We share only the minimum necessary to fulfil orders, process payments, deliver products, verify manufacturer-related matters, provide customer support, or ensure website security.

If you request a password reset, your IP address will be included in the reset email.

Data Retention

We keep personal data only for as long as necessary for the purposes for which it was collected, including:

  • Order and account information: retained to meet VAT, tax, accounting and consumer law requirements

  • Customer support correspondence: retained for up to 6 years

  • User accounts: retained until you request deletion

  • Comment metadata: retained indefinitely unless removed

Your Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Request a copy of your data (data portability)

  • Object to certain types of processing

  • Restrict processing in certain circumstances

  • Withdraw consent for marketing or cookies at any time

To exercise your rights, contact info@ecoflow.ie.

Some requests may be limited by legal requirements (e.g., VAT/tax record retention).

Where We Send Your Data

Visitor comments may be checked through an automated spam detection service.

Some service providers may be located outside the EEA.
Where this happens, appropriate safeguards (such as standard contractual clauses) are applied to protect your data.