Terms & Conditions – ecoflow.ie

Welcome to ecoflow.ie and its website terms and conditions. These terms and conditions apply to the use of ecoflow.ie and the selling of our products to you subject to the conditions set out below.

By using the website you agree to be bound by these terms and conditions. If you do not agree you should not use or access this website.

If you have any questions please contact our customer services team before you place an order. We will do our best to make sure all details displayed on this website are correct and up to date.

CUSTOMER OBLIGATIONS

Please make sure that prior to placing an order:

You warrant that you are legally capable of entering into binding contracts.
You are at least 18 years old.
You are resident in the European Union.
You undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order, and that there are sufficient funds to cover the cost of the goods.

You will receive an acknowledgement email confirming receipt of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to your address. Only those goods listed in the confirmation email sent at the time of dispatch will be included in the contract formed.

ORDERING AND PAYMENTS

Please check all the relevant details about the products you’ve chosen in case any of these details have changed since you last visited us online. Every item shown on our website should be in stock and available for immediate shipping. However, if the item is not in stock, some of our products will be available on back-order. We cannot totally exclude the possibility that a particular product is no longer available if there is a sudden run on demand. Should an item that you wish to purchase no longer be in stock or if there will be a delay before despatch, you will be contacted immediately.

PRICES

Goods are charged at the price shown on the product pages on the date the customer places the order and are inclusive of VAT (currently 23%). Prices are correct at time of publication. Errors and omissions are accepted. Orders will be processed at our published prices; otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before processing. All prices are stated in Euro (€).

PAYMENT

We accept PayPal and most major credit/debit cards.

DISPATCH & DELIVERY

You will receive a follow-up email confirming that the goods have been dispatched to your address. We aim to deliver your purchases within the estimated delivery time. In times of adverse weather conditions, public holidays, or matters beyond our control, ecoflow.ie is not liable in contract, negligence, or otherwise for any loss or damage resulting from any failure to meet the stated delivery date howsoever caused. Unfortunately, we cannot specify specific delivery times during the day.

Delivery – Ireland

Delivery cost in Ireland will be covered by ecoflow.ie using a registered courier company. Heavier or larger items may incur a surcharge. This information will be displayed before you purchase the item.

TRACKING YOUR ITEM

Once your order has been dispatched, you will receive an email with instructions on how to track your parcel. In case you do not receive the delivery confirmation within two working days, please contact us.

If an order arrives damaged, you should not accept it. Ask for the damage details to be specified on the delivery docket and refuse the parcel.

PACKAGING

All items will be specially packed in a protected box. Please use the same box for returns.

ITEMS LOST IN TRANSIT

If an item goes missing whilst in transit or a customer has highlighted to us that an order of theirs has not been received, outside the estimated time for arrival, a refund/exchange will only be given if the courier company accepts the status of the parcel as missing. An investigation by the courier company will then take place which can take up to 30 days. ecoflow.ie cannot be held responsible for goods that are lost or delayed in transit.

RETURNS & REFUND POLICY

Please read our Returns Policy in full prior to making your purchase from our website.

Change of Mind / Returns

You may return unused, undamaged items in their original packaging within 14 calendar days of receiving your order for a refund (delivery costs excluded).
To initiate a return, please notify us by email, phone, or the contact form on our website.
You are responsible for safely returning the goods to us. For returns due to change of mind, return postage is your responsibility.

Faulty Items / Warranty Claims

All products sold by ecoflow.ie come with a manufacturer’s warranty, typically ranging from 2 to 5 years depending on the product. This covers defects in materials and workmanship but does not cover normal wear and tear, accidental damage, or misuse.
If a product develops a fault, ecoflow.ie will handle all warranty and faulty goods claims. We may liaise with the manufacturer or supplier to arrange diagnostics, parts, or service, but we remain your point of contact and are responsible for resolving the claim.
The standard remedy for a faulty product is repair or replacement. A refund (full or partial) will only be offered if repair or replacement is not possible or would be disproportionate.
Faulty goods must be returned in accordance with our instructions. For lithium batteries, petrol generators, or other regulated products, please contact us for guidance on safe and compliant returns.

Refund Processing

Once a return has been received and inspected, we aim to process your refund within 48 hours, with confirmation emailed to you.
Refunds will be credited to the original payment method and should appear within 30 days of receipt of the returned item.
ecoflow.ie is not responsible for customs duties or taxes on international orders.

Important Notes

Regular servicing and correct use of products (especially generators and lithium battery devices) are essential to maintain warranty coverage.
ecoflow.ie does not provide installation services — customers are responsible for ensuring installations comply with Irish law and relevant safety regulations.

SAFETY & INSTALLATION DISCLAIMER

Many items stocked on ecoflow.ie are of a technical nature. Please read the manual and safety instructions before using the item and always keep within the product’s limits.

Portable power stations and other large lithium battery products must always be used and transported in accordance with the manufacturer’s safety instructions.
Solar panels produce electricity whenever exposed to sunlight and must be handled with care. Installation of fixed solar panels must comply with local building and electrical regulations.
Products designed for use in vehicles, such as alternator chargers, must only be installed by suitably qualified professionals. ecoflow.ie accepts no liability for damage to vehicles or electrical systems caused by incorrect installation.
ecoflow.ie supplies products on a supply-only basis. We do not provide installation services. Customers are responsible for ensuring that any installation is safe, legal, and carried out by qualified professionals where required. ecoflow.ie accepts no liability for injury, loss, or damage caused by incorrect or unqualified installation.
We do not recommend using our power stations to power any device for medical emergency.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, under no circumstances, including, but not limited to, negligence, shall ecoflow.ie be liable to you for any direct, indirect, incidental, special or consequential damages that result from the use of or the inability to use ecoflow.ie, any changes to ecoflow.ie, any material or data sent or received, or for any of the above-mentioned damages that result from the use or inability to use the products. In no circumstances shall our liability and that of our suppliers to you and/or any third parties for any of the above exceed €200.

LAWS

The terms of use shall be governed by and construed fully in accordance with the laws of Ireland. You and ecoflow.ie agree to submit to the exclusive jurisdiction of the courts located in Ireland. If any provision(s) of the terms of use is held by a court of competent jurisdiction to be contrary to law, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties with the other provisions remaining in full force and effect.

OUR RIGHT TO VARY THE TERMS AND CONDITIONS

We have the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities or for any other reason at our sole discretion which we may decide. You will be subject to the policies and terms and conditions in force at the time that you order products from us, unless any change to those policies or these terms and conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these terms and conditions before we send you the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the terms and conditions, unless you notify us to the contrary within seven working days of receipt by you of the products).